We collect information that is necessary to operate our platform, provide requested services, protect customer accounts, and meet applicable legal obligations.
2.1 Personal and Account Information
When you register or manage your PayDigia account, we may collect:
Full name.
Email address.
Telephone number.
Date of birth, where required.
Residential address, where required.
Username and account credentials.
Account preferences and communication settings.
The information collected depends on the services you request and the applicable verification requirements.
2.2 Identity Verification Information
To establish eligibility, verify your identity, prevent fraudulent activity, or comply with applicable requirements, we or our authorized verification providers may request:
Government-issued identification documents.
Photographs or selfies used for identity verification.
Proof of address.
Additional information required for customer due diligence.
Verification results and related compliance records.
Not every customer will necessarily be asked to provide every type of information. Requirements may vary according to the card product, issuing provider, customer location, and applicable law.
2.3 Card and Transaction Information
When you request, fund, or use a supported card product, we may process information such as:
Card type and status.
Card issuance and activation records.
Available balance and funding history, where applicable.
Transaction dates, amounts, currencies, and status.
Merchant or transaction descriptions, where provided.
Refunds, reversals, failed transactions, and dispute records.
Applicable service fees and transaction charges.
Sensitive card information may be processed by the relevant card issuer or payment provider. The specific information visible to PayDigia depends on the technical integration and the responsibilities of each provider.
2.4 Payment and Funding Information
When you fund your account or make a payment, we may collect transaction references, payment status, funding amounts, payment method details, and related records.
Where third-party payment providers process your payments, those providers may independently collect and process information under their own privacy policies.
We do not intentionally collect or store complete payment card credentials or security codes unless such collection is necessary, authorized, and appropriately protected for the service being provided.
2.5 Technical and Usage Information
When you access PayDigia, we or our service providers may collect certain technical information, including:
IP address.
Browser type and version.
Device type and operating system.
Login dates and times.
Pages visited and interactions with platform features.
Security logs and authentication events.
Cookie identifiers and similar technical information, where used.
We use this information to maintain platform functionality, diagnose technical problems, improve the user experience, and detect suspicious activity.
2.6 Customer Support Communications
If you contact us for assistance, we may retain your messages, support requests, attachments, and relevant account or transaction information to investigate your issue and provide appropriate assistance.
Please avoid sending passwords, one-time verification codes, or unnecessary sensitive financial information through ordinary support channels.